Shipping policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers worldwide every day, striving to provide you with the highest level of service.
Order Processing Time
All orders usually ship within 3 working days. All orders are shipped with a tracking number, which you will receive via email.
Note: Expect delays during the holiday period (October, November, December) as our couriers experience a surge in parcels to be delivered.
Package Shipping Time
USA: 5-12 working days
Shipping Prices
USA: $10 USD
Enjoy free shipping on orders over $20!
Important Information
The product prices listed on the hushmoment website include tax, tariffs, and all other fees.
If your order is taking longer than expected to be delivered, please contact QiLing via email: support@hushmoment.com.HushMoment will respond within 8 hours, providing reasons and solutions for the logistics delays.
HushMomentNote: Due to variations in express delivery service quality, please allow an error margin of 1-2 working days.
will also provide website discount codes and gift cards to compensate for any inconvenience caused by logistics delays.
If you have any questions, complaints, queries, suggestions, feedback, or ideas about our Terms of Service, please reach out to us at support@hushmoment.com
Hushmoment Will Cover Shipping Costs in the Following Cases:
1. Product damage or wear caused by violent transportation during shipping.
2. Incorrect product shipped by Hushmoment, or the product does not match your order.
3. Incorrect logistics information provided by HushMoment resulting in a failed delivery.
If HushMoment covers the shipping costs, payment will be made through PayPal. You will need to provide proof of freight payment or a receipt to confirm the amount.
HushMoment will communicate the above information with you via email.
If there are costs other than shipping, HushMoment will cover them, but you need to send proof of payment for all returns or exchanges to HushMoment's customer service email.
HushMoment will respond within 12 hours after receiving your email. When HushMoment agrees to cover these costs, payment will usually be made to you via PayPal within 5 working days.
For the refund matters mentioned above, the default is a full refund. If you have any questions, please contact HushMoment customer service at support@hushmoment.com.
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